Booking Contract Terms and Conditions
The booking described in the booking contract is made subject to the following conditions:
1. Payment
A statement of the facilities hired and the prices is shown on the booking confirmation. All sessions are payable in full at the time of booking. Receipts are
available on request. Payment constitute your acceptance of these terms and conditions. Following receipt of your booking form and payment Surrey County Cricket
Club will email confirmation of your booking.
2. Cancellation
a) By Surrey CCC - Surrey CCC reserves the right at any time to withdraw the use of the facilities if they have become unfit for use, or for any other reason deemed
to be appropriate, giving advanced warning, wherever possible, to the user. The hiring cost will be refunded but Surrey CCC will not be liable for any other
expenses incurred by the hirer. Please note that refunds or transfers to be issued due to injury or illness need to be supported by an official doctor's certificate
confirming that the participant's physical health is no longer suitable to take part in the session. Cancellations to any winter bookings caused by adverse weather
conditions will not result in any refunds unless the Centres are closed by Surrey CCC. Where possible an alternative date will be found to replace the cancelled
booking, although this may not be possible.
b) By the Hirer - AT LEAST SEVEN DAYS notice is required to be given for cancellation of a booking by the hirer, notwithstanding any intention of re-booking at another time. Refunds / credit will be issued if the cancellation is made 7 days or more prior to the booking.
3. Dress
Appropriate sporting clothing / tracksuit must be worn at all times. Indoor soft non-marking soled shoes must be worn. Any form of jeaned clothing is not permitted.
Surrey CCC reserves the right to stop any booked session continuing if any persons are not suitably dressed for the activity with no refund of monies.
4. Attendance
Bookings are taken on the hour, any time required for setting up or dismantling equipment may be within that usage time. All users should report to Reception on
arrival. Customers arriving early for a booking may not make their way into the Sports Hall until the previous booking has ended. At the end of the hiring time,
users must leave the hall promptly, and will be charged at the full hourly rate for any over run.
In the case of cricket nets, a maximum of SIX players per net will be accepted, if Surrey CCC deem there to be an unsafe number of attendees (more than six in a net) they will ask additional players to leave the sports hall.
Customers may not take any food or drink (other than water) into the Sports Hall. Glass containers are not permitted in any areas. Spectators may watch from the viewing areas ONLY.
Bowling machines are available to hire without direct supervision from Surrey CCC, a maximum of 3 players per net will be accepted and at least 1 member of the group needs to be over 18. It is the responsibility of the user to operate the machine in a safe manner. Unsafe usage will result in termination of the session with no refund and bowling machine access being denied to the user for future bookings. On booking and selecting to hiring a bowling machine, an additional terms and conditions would have been read and accepted by the booker.
Surrey CCC nor any of its staff nor persons involved with the organization of the Surrey County Cricket Centres accepts liability for any losses or additional expenses incurred by any participant or their parents or guardians due to injury or sickness, strikes or any other cause beyond their control whilst at a Surrey County Cricket Centre. (SCC - Guildford, KBC - Kia Oval).
5. Parking
Customers attending the KBC at the Kia Oval, on-site parking cannot be guaranteed, this is at the discretion of the security staff.
Customers attending the SCC at George Abbot School, parking will be in the main school car park when you enter the grounds/gates. We ask customers to make their way by foot along the path that runs alongside the school gyms.
6. Communications
All communications will be sent to the email address provided upon booking. Data will be shared between Surrey CCC and Surrey Cricket Foundation to enable both
bodies to improve our customers cricket experience and interaction with the county.
7. Responsibility of the hiring organisation
The hirer is responsible for the conduct of all visitors involved with their booking, for the hire and care of any additional equipment involved and for making good
any loss or damage to the property of the Centre. The written consent of the Centre Manager must be obtained for any broadcast or filming rights and the Centre
reserves the right to take part in any negotiations and to share in any income and/or publicity therefrom. It is a condition of the booking that all regulations
made by the Centre Manager for the safety and convenience of users will be observed. The hirer shall indemnify Surrey CCC against all claims, demands, actions or
proceedings arising out of the use of the Centre, otherwise than as a result of the defective condition of the Centre or its equipment or the willful negligence of
the Surrey CCC, its agents, officers or servants. Hirers are responsible for protecting their obligations under these conditions by affecting an appropriate
insurance policy. The Centre Manager may require the hirer to effect in advance of the hiring insurance cover in the joint names of Surrey CCC and the hirer, and to
produce evidence thereof.
8. Disputes
In the event of any matter arising which is not covered by any of the preceding conditions, or concerning the interpretation of these conditions, the decision of
Surrey CCC shall be final.
If a customer, parent or guardian would like to make a complaint to the Surrey CCC they should contact the office by phone, email or post. The customer, parent or guardian will be contacted within 3 working days of the complaint being received, however the complaints procedure may take up to 2 weeks.
Phone : 0207 820 4192
Email : foundation@surreycricket.com
Address : Customer Services, Surrey County Cricket Club, The Kia Oval, London, SE11 5SS.