Pride of Lions Courses - Terms and Conditions
1. A full refund will be offered to customers cancelling a course 14 working days or more before the course start date. However, cancellations made less than 14 days before the start of the course will not be eligible for a refund.
2. Surrey Cricket Foundation nor any of its staff nor persons involved with the organisation of the Surrey Pride of Lions Club Junior Coaching Courses accepts liability for any losses or additional expenses incurred by any participant or their parents or guardians due to injury, illness, strikes or any other cause beyond their control whilst at a Surrey Pride of Lions Junior Coaching Course.
3. Surrey Cricket Foundation reserves the right to remove your child/children from a course if poor behaviour is affecting the experience of the other players on the course. In these circumstances efforts will be made to communicate with the parents/guardians and player to try and resolve issues in the first instance and removal will be seen as a last resort. In these circumstances no refund will be offered.
4. Please note that refunds or transfers to be issued due to injury or illness need to be supported by an official doctor's certificate confirming that the participant's physical health is no longer suitable to take part in the remaining sessions.
5. Cancellations to any sessions caused by adverse weather conditions outside of our control will not result in any refunds. Where possible an alternative date will be organised to replace the cancelled session although this may not always be possible.
6. Surrey Cricket Foundation reserves the right to modify a course programme due to adverse weather conditions, low attendance, or other unforeseen circumstances. Any changes will be communicated with you at the earliest opportunity.
7. In the event of any matter arising which is not covered by any of the preceding conditions, or concerning the interpretation of these conditions, the decision of the SCCC shall be final.
8. If you would like to make a complaint about a course you can do so by contacting Customer Services by emailing foundation@surreycricket.com. You will receive an initial reply in less than 3 working days with a full response to your complaint within 21 working days.