Ground Tours and Experiences

Surrey County Cricket Club Tour Terms and Conditions

The ticket issues is on behalf of Surrey County Cricket Club and is subject to the terms and conditions associated on this ticket along the Ground regulations already in place (www.kiaoval.com/terms-and-conditions-use). The terms and conditions may be amended by Surrey Country Cricket Club and posted online at www.kiaoval.com.

Surrey County Cricket Club is a working venue that operates throughout the year. The ground and tour may therefore have a different feel/route/access depending on the event calendar.

By purchasing your ticket, you agree to the following conditions

General

  1. We reserve the right to refuse you admission in to the stadium, or eject/remove persons, where we deem necessary and reasonable.

  2. All tour routes are subject to availability and subject to change, possibly at short notice on the day. The Kia Oval reserves the right to alter or vary the tour date/tour route at our discretion with no prior notification or obligation to refund monies or exchange this ticket. No liability will be taken for any personal travel, accommodation, promotional or hospitality arrangements made relating to the tour or its cancellation. Surrey County Cricket Club cannot guarantee daily that all advertised element of the tour are available each and every day. Every effort, however, will be made by Surrey County Cricket Club to contact ticket holders for any major changes such as cancellations and rescheduling.

  3. There is no access to the ground without the purchase of a ground tour ticket.

  4. Tickets are not for resale and are non re-fundable.

  5. Surrey County Cricket Club reserves the right to cancel or reschedule your tour booking should any ground licensing or partner preclude access.

  6. Refunds will not be given unless the tour is cancelled by Surrey County Cricket Club on the day.

  7. Please keep the ticket safe and in good condition as it will be deemed invalid upon arrival if lost, stolen or defaced.

  8. We advise you to arrive 15 minutes before your stated tour time, on the day of the valid ticket. If you arrive after your allocated time cannot guarantee tour entrance.

  9. All areas of the ground are non-smoking.

  10. Surrey County Cricket Club may conduct security searches on arrival of your belongings and/or outer clothing and where needed on route or on exit of the stadium. Entrance will be refused if you fail to comply with security checks. There is no allocated place to leave luggage, so we recommend no large bags as they will need to be carried. You may be refused entrance if you arrive with very large items and no refund will be given.

  11. Surrey County Cricket Club takes no responsibility for personal property or any property lost or stolen whilst at the ground or on the tour.

  12. Admission to The Kia Oval is at the ticket holders own risk. Surrey County Cricket Club shall not be liable for any loss, injury or damage sustained within the premises except for death or personal injury which is caused by the negligence of SCCC or their respective employees or agents.

  13. The use of photographic or audio visual material is for personal use only and cannot be used for commercial purposes unless express written consent is gained in advance of the tour.

  14. CCTV surveillance is in operation at The Kia Oval.

  15. No tickets may be used for commercial or promotional purposes without the written consent of Surrey County Cricket Club. Any tickets resold in this manner will become void and admission will be rejected.

  16. The tour is suitable for disabled customers. We recommend you contact our bookings team on 020 8522 6158 or tickets@surreycricket.com to discuss any requirements and to make necessary arrangements.

  17. No animals (other than Guide dogs) will be admitted in to The Kia Oval.

  18. Tickets can only be used once and will not be re-admitted once entered into the ground.

  19. Children under the age of 16 will not be admitted to the tour if not accompanied by an adult with a valid ticket.

  20. Children under the age of 5 will be admitted on the tour at no extra cost, provided they are accompanied by a paying adult.

  21. There is no parking supplied for tours customers (except Blue Badge Holders), so we recommend using public Transport to arrive at the ground. The ground has good local connections via the nearby Oval Tube Station (Northern line) or Vauxhall Train and Tube Station (Victoria Line).

  22. The tour is guided and will last for approximately 90-minutes.

  23. 23. Any damage caused to the any provided handsets or accessories will be deemed a breach of conduct and customers will be ejected from the stadium.

  24. You acknowledge that you will be liable to Surrey County Cricket Club for any damage caused by you to the ground, the handsets, or any of its contents, or for any injury caused to any of our staff or other visitors to the stadium.

  25. Customers are not permitted on the pitch at any time unless included within the tour. Failure to adhere to this will result in removal of the customer, as well as the rest (if applicable) of the booking group.

  26. In the event of unruly behaviour, Surrey County Cricket Club have the right to eject customers. The Kia Oval operate a zero-tolerance policy and any criminal offences will be dealt with accordingly with the cooperation of the local authorities

  27. Surrey County Cricket Club reserve the right to remove any customer who does not adhere to the rules and regulations in the terms and conditions stated.

Gift Vouchers

  1. Gift Vouchers must be redeemed at the tours website or through our dedicated booking number 020 8522 6158.

  2. Gift vouchers cannot beused to pay for gift vouchers.

  3. Gift vouchers have no cash redemption value and are not transferable.

  4. If the order exceeds the gift voucher value, then the balance must be paid at time of booking via debit or credit card.

  5. Gift vouchers are only valid up the expiry date, as stated on the voucher.

  6. No promotional code may be used in conjunction with Gift Vouchers.

  7. No responsibility will be accepted for lost, stolen, or damaged Gift Vouchers and such Vouchers will not be refunded.

Cancellation Policy

  1. Rescheduling of bookings must be made at least 24 hours prior to the date and time of your purchased tour.

  2. Any Tour date or time changes may be requested via the Tour Bookings team at tours@surreycricket.com or 020 3946 0100.

  3. For tour packages inclusive of a cricket match ticket, in the event of adverse weather conditions, the tour and/or hospitality portion of your package will still commence. If match play is restricted to 19.5 overs or less, you can exchange the match ticket portion of your package only, for another day within the same competition of the 2018 season.

  4. Tours and packages are non-refundable, unless the tour is cancelled by Surrey County Cricket Club itself on the day.